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Terms and Conditions

Please read these conditions carefully prior to making a booking.

The terms are limited to The Dream Villas and do not apply to terms and conditions in relation to any other person or company whose services are used by you or your party on any holiday.

Making a booking

The completed booking form, showing the names of all persons on whose behalf you are making a booking must be completed and signed by the party leader. The person signing the booking form confirms that he/she has the authority of all other persons included on the booking form to make the booking on their behalf and that he/she has read and accepted these Booking Conditions. A non-returnable deposit of £100 per week for each property booked is required at the time of booking. For bookings for other holiday arrangements deposits will vary and are not refundable. Deposits excluding Security deposits are accepted as part payment towards the total cost of the holiday. On receipt by The Dream Villas of your completed booking form and deposit(s), we will reserve your holiday. Your booking is only confirmed and accepted in respect of all persons named on the booking form when The Dream Villas dispatches an invoice to the person signing the booking form. It is important to check the details on the invoice and that all the dates are exactly as you requested. The Dream Villas responsibility is to provide you with the holiday you have booked as confirmed to you and subject to these booking conditions. If you want to cancel or change your booking you may have to pay amendment or cancellation costs, which may be as much as the total holiday cost.

Security deposits

For villa and apartment rental a security indemnity deposit of (but not limited to) £500.00 is required per property booked. This amount may be varied at the discretion of The Dream Villas. This will indemnify The Dream Villas against any exceptional or additional charges arising from the use of the property or accommodation for (but not limited to) long distance telephone calls, excess cleaning costs, damage, replacement or repairs to the property or it's contents or loss or failure to return keys. At some locations a credit card imprint may also be required. Security deposits will be refunded usually within 28 days of departure less any charges for the above.

Paying the balance

Balances are payable in full 10-12 weeks before departure. For bookings within 10-12 weeks of departure the total rental amount plus security deposit is payable in full at the time of booking. If payment of the balance of the price of the holiday is not received by The Dream Villas by the due date, The Dream Villas reserves the right to cancel the booking for the holiday in which case The Dream Villas is entitled to keep all deposits paid in respect of the holiday and you will have to pay a cancellation charge as though there had been a cancellation.
The Dream Villas reserves the right to raise or lower its prices at any time before you book the holiday. Prices may vary and you should make sure you have been quoted the latest price. You will be advised at the time of booking.

Once you have booked and confirmation has been dispatched the price of the holiday is guaranteed except that The Dream Villas may pass on to you, and you will have to pay, any tax, duty, levy or any increase in such tax, duty or levy that is charged by any government or other authority after the date your booking is confirmed and accepted.

Changes by The Dream Villas

All descriptions are made in good faith and every care is taken to ensure their accuracy and advertised facilities, amenities, entertainment and schedules may on occasion be restricted, curtailed, changed or cancelled. In these circumstances, we will if possible notify you of such changes. The Dream Villas will not be liable for any such changes beyond its control nor shall any such event give rise to any refund or other claim whatsoever against The Dream Villas. All prices are subject to availability and change.
Advertised facilities may vary from those published. We will always try to advise you in advance of any changes before the holiday begins but cannot accept any liability to changes by owners or management companies to advertised facilities for property or accommodation.

Special requests

We will endeavour to fulfil any special requests made at the time of booking, however, they cannot be guaranteed.

Major alterations

Major alterations are changes to specific accommodation or holiday dates. Other changes will be deemed minor. However, we take our obligations to you very seriously and will always try to meet them. On occasion circumstances beyond our control may mean we have to make such changes. Should it become necessary for The Dream Villas to make a major alteration to your booking before the date of departure The Dream Villas will notify the signatory to the booking form of any such change without delay Where major alterations have to be made you will be offered the choice of accepting the alteration or of a full refund of monies paid. The refund will be made to the signatory on the booking form within fourteen days. Should it be necessary to make major alterations to your holiday on or after the date of departure due to circumstances amounting to Force Majeure the above shall not apply

Cancellation by The Dream Villas

The Dream Villas is entitled to cancel your Holiday at any time, but will only do so prior to the date when the payment of the balance of the holiday is due or after the balance has been paid and if a cancellation is necessary or advisable in The Dream Villass opinion because of circumstances amounting to Force Majeure.

If The Dream Villas cancels your booking for any of these reasons The Dream Villas will notify the signatory to the booking form whenever possible, the reason, without unreasonable delay. If The Dream Villas cancels your holiday for any of these reasons The Dream Villas will offer you a choice of an alternative holiday or accommodation at least of a comparable standard, if available, or a full refund of all money paid. Such refunds will be made within fourteen days of the offer of refund being (or being deemed to be) accepted.

Changes by you

If you wish to make any changes to your holiday after the booking is confirmed we will do our best to help you. However, amendments to the choice of property may result in an amendment fee and or cancellation charges being applied.

Cancellation by you

Your cancellation can only be accepted if it is in writing from the person who signed the booking form. Cancellation will be effective from the date it is received and acknowledged by The Dream Villas. We reserve the right to consider the booking cancelled if the balance is not paid 10 weeks before departure. It is recommended that notice of cancellation be sent by recorded delivery post. Cancellation charges as a percentage of the full amount chargeable will be calculated as set out below.

More than 10 weeks before departure. Deposit Only
8 to 10 weeks before departure. 50
6 to 8 weeks before departure. 75
0 to 6 weeks before departure. 100

Travel documents


All passport, visa, travel insurance and health certificates are your responsibility and The Dream Villas accept no responsibility for any delay or expense incurred through loss or any irregularities in your documents.

Travel arrangements

Where we have made travel arrangements (ground or air) as part of the holiday we have done so as an agent. Such travel will be subject to the terms and conditions of the relevant operator.

Complaints procedure

If you have a complaint whilst you are on holiday, you must inform our local Management Company immediately. They will do their best to resolve any problem to your satisfaction in a timely manner. In the unlikely event that any complaint cannot be settled quickly, you should contact The Dream Villas in the UK. The Dream Villas cannot accept liability for any complaints that have not followed the above procedure and which are not received by us within 28 days of your return. Claims in respect of accommodation are limited to the total rental amount paid.

General conditions

Liability. We cannot accept liability for acts or omissions over which we have no control. This includes (but is not limited to) airlines, car hire companies, management companies and for loss or damage caused by Force Majeure events such as strikes, fire, flood, delays or any other events beyond our control.
Instructions and deposits taken by telephone and verbally confirmed are binding and will be subject to the same terms and conditions as written confirmations.

Refunds will not be made for services included in the holiday price that are unused after the departure date.

Any monies paid to an agent of The Dream Villas is held by the Agent for and on behalf of The Dream Villas. All guests will be responsible for behaving in a responsible manner and in accordance with local regulations. The Dream Villas does not accept any responsibility for termination of travel or holiday arrangements due to guests causing distress, annoyance, damage or danger to others and therefore will not consider any claims for compensation. The Dream Villas or the property owners cannot accept any liability for injury to guests or visitors to the homes or by use of swimming pools or slide or for loss or damage to personal property howsoever caused. Check in time is 4 pm. Check out time 11 am. Earlier check in depends on availability. Signing of the booking form constitutes acceptance of the terms and conditions on behalf of the party booked. The accommodation cannot be shared or sublet. All persons must be shown on the booking form. Clients are strongly advised to take out holiday travel insurance.

Booking or Holiday

Booking or holiday means the booking or holiday made by you or any person on your behalf that is named on the booking form.

Force Majeure

Force Majeure means any circumstances which are unusual or unforeseeable and are outside The Dream Villas control including (but not limited to) war or threat of war, riot, civil strife, hostilities, political unrest, government action or airport regulations, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, weather conditions, technical problems with transportation, closure of airports, fire, flood, drought, temporary equipment failure in villas, apartments or hotels.

Jurisdiction

These conditions do not affect your statutory rights and are subject to English law and the jurisdiction of the English courts.